Terms of Service

Last updated: March 19, 2026

These Terms of Service ("Terms") govern your access to and use of the VOIP@ Cloud platform, website, and services (collectively, the "Service") provided by VOIP@ Cloud ("Company", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Account Registration

To use the Service, you must create an account by providing accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account
  • Ensuring your contact information remains current and accurate

You must be at least 18 years old or the age of legal majority in your jurisdiction to create an account.

2. Service Description

VOIP@ Cloud provides cloud-hosted PBX (Private Branch Exchange) services, including but not limited to:

  • VoIP telephone extensions and user management
  • Interactive Voice Response (IVR) menus
  • Call recording and voicemail
  • Ring groups and call routing
  • SIP gateway/trunk connectivity
  • WebRTC browser-based calling
  • REST API access (on applicable plans)

3. Subscription Plans & Billing

The Service is offered under various subscription plans with different features and limits. By selecting a plan, you agree to:

  • Pay the applicable fees based on your selected billing cycle (monthly, quarterly, or yearly)
  • Provide valid payment information
  • Authorize recurring charges unless you cancel your subscription before the next billing date

Prices are subject to change with 30 days' written notice. Plan upgrades take effect immediately; downgrades take effect at the end of the current billing period.

4. Free Trial

We offer a 14-day free trial for new accounts. During the trial period, you have full access to your selected plan's features. No credit card is required. If you do not subscribe to a paid plan before the trial expires, your account and domain will be suspended.

5. Domain & DNS

You are responsible for providing and maintaining your own domain name. You must configure DNS records to point your domain to our servers. We are not responsible for DNS configuration issues or domain registration fees. We may provide temporary access URLs during DNS propagation.

6. Acceptable Use

You agree not to use the Service to:

  • Make unsolicited bulk calls (robocalling or spam calls)
  • Engage in any activity that violates applicable telecommunications laws or regulations
  • Transmit any content that is unlawful, harmful, threatening, abusive, or otherwise objectionable
  • Attempt to gain unauthorized access to other accounts, systems, or networks
  • Interfere with or disrupt the Service or servers
  • Use the Service for fraudulent purposes, including toll fraud
  • Resell the Service without a valid reseller agreement

7. SIP Trunking & External Calls

VOIP@ Cloud provides the PBX platform but does not provide SIP trunking or phone numbers unless explicitly stated. You are responsible for obtaining your own SIP trunk service from a third-party provider. We are not liable for charges, quality, or availability of third-party SIP trunk services.

8. Call Recording

If you enable call recording features, you are solely responsible for complying with all applicable laws regarding call recording and consent in your jurisdiction. Many jurisdictions require one-party or all-party consent before recording calls. We are not liable for any violations of recording consent laws.

9. Data & Privacy

Your use of the Service is also governed by our Privacy Policy. You retain ownership of your data, including call recordings, voicemails, and configuration settings. We will not access your data except as necessary to provide the Service or as required by law.

10. Service Level Agreement (SLA)

We target 99.9% uptime for the Service. Scheduled maintenance windows will be announced at least 48 hours in advance when possible. Our SLA does not cover:

  • Planned maintenance windows
  • Issues caused by your equipment, network, or DNS configuration
  • Third-party SIP trunk outages
  • Force majeure events

11. Suspension & Termination

We may suspend or terminate your account if:

  • Your subscription payment fails and remains unpaid after the grace period
  • You violate these Terms or our Acceptable Use Policy
  • Your usage poses a security risk to the platform

You may cancel your subscription at any time. Upon cancellation, your domain will remain accessible until the end of your current billing period. After that, your data will be retained for 30 days before permanent deletion.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOIP@ CLOUD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless VOIP@ Cloud, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service at least 30 days before the changes take effect. Continued use of the Service after changes constitute acceptance of the modified Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms shall be resolved through binding arbitration or in the courts of competent jurisdiction.

16. Contact

If you have questions about these Terms, please contact us at:

Email: legal@voipat.com
Support: support@voipat.com